Customers in Bahraich, Uttar Pradesh, have alleged that money handed to an operator of a Bank of India-linked banking-correspondent outlet was not credited to their accounts or placed in promised fixed deposits. Local police say they have received complaints and are examining the matter. The reported loss of around Rs 50 lakh remains an allegation, not an officially established total.
What has been reported in Bahraich?
Customers in the Salarganj area of Bahraich district have complained about deposits they say they entrusted to a banking-correspondent (BC) outlet associated with Bank of India. According to a local report by Amar Ujala on 5 November 2026, some complainants discovered that the amounts they believed had been deposited were not reflected in their accounts. The allegations also involve money allegedly collected for fixed deposits that were not opened.
The operator has been identified in the published reports as Shamshad. Some complainants allege that receipts were issued for amounts that were not actually credited. The reports say the outlet was found closed when customers tried to contact it. These are allegations under investigation; they do not establish criminal liability or the final amount of any loss.
What have the police confirmed?
Amar Ujala reported that Dargah police station in-charge Amitendra Singh acknowledged receipt of complaints and said the matter was being investigated. The report also attributed to Additional Superintendent of Police Ayush Vikram Singh a plan to check relevant records with assistance from the bank and take action according to the facts established.
The report describes allegations involving roughly Rs 50 lakh. However, police stated that the overall amount could not yet be determined because multiple people were involved. A complainant separately alleged that Rs 14 lakh given for a fixed deposit had not been placed in such a deposit. Neither amount should be treated as a verified loss figure. The available directly inspected local report does not establish a completed forensic audit, the registration of a specific FIR, an arrest or a conviction.
A BC outlet is not the same as a regular bank branch
A banking correspondent is an intermediary that helps provide selected banking services outside a conventional branch, subject to the arrangements of the participating bank. The reported complaint concerns the conduct alleged against the outlet operator. It does not, by itself, establish misconduct by regular Bank of India employees or determine whether the bank is financially liable to any customer. Those issues depend on verified transaction records and applicable rules.
For bankers, this report illustrates the importance of transaction traceability and promptly examining complaints that a customer’s passbook or account statement does not show money reportedly handed to a service point. It is not evidence that Bank of India has introduced any new BC policy, compensation arrangement or disciplinary measure.
What remains unresolved?
- How many individual customers have submitted complaints and what amounts can be supported by records?
- Which transactions, receipts or fixed-deposit requests can be independently matched with bank systems?
- Whether police register an FIR, identify further parties or announce additional findings.
- Whether the bank issues a public response or announces any remedial action.
Customers with concerns should preserve their receipts and bank statements, use the bank’s official grievance channels and follow the local police inquiry. This article does not determine an individual customer’s legal rights or reimbursement entitlement.
Sources and References
Please consult the cited sources and check the exact applicability of any legal or employment change. Corrections are welcomed.
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